Services: digital transformation
People-powered digital transformation
Digital transformation
We help ambitious global organisations successfully deliver digital transformation by partnering with them to design and implement human-centred learning and change programmes that unlock people's potential, ensure adoption and that transformation endures beyond initial implementation.
Our range of solutions
Digital transformation isn't tech. it's people
The key to successful digital transformation isn’t just about technology; it’s about unlocking the potential of your people. Simply implementing digital technologies or systems isn’t enough to ensure transformation. The people who will be using those technologies and systems need to be bought into the change. Digital systems can be upgraded overnight, but without nurturing the skills, mindset and confidence of your people, real change won’t stick.
As a human-centred digital learning and change agency, we partner with ambitious global organisations to design and deliver digital transformation programmes for your people that inspire, upskill and endure.
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Our approach
Our human-centred approach to digital transformation
Many digital transformations fail because processes are prioritised over engaging with people; leading to resistance, low adoption, and wasted investment. That’s why our approach is built on the belief that successful change is achieved by understanding the people we need to change and bringing them along on the journey.
We combine strategic learning and change consultancy with world-class design to build an ecosystem for human-centred digital transformation.
This includes:
- Winning Hearts and Minds: We craft powerful narratives and experiences that connect your digital vision to individual purpose, transforming uncertainty into excitement and advocacy.
- Building Future-Ready Skills: We design immersive digital and blended learning programmes that equip your teams with the capabilities they need not just to adapt, but to thrive.
- Finding and Growing Champions: We seek out those with the right attitude and skills to support others through the transformation and use them to inspire and support others.
How we help you
Our digital transformation services
From our headquarters in the UK, we serve as a strategic digital transformation learning and change partner to some of the world's largest companies and organisations.
We do this through two core services:
Strategic digital transformation consultancy: We use our Change Enablement Methodology with you to diagnose challenges, understand your culture and blockers to build a clear, actionable roadmap that aligns your digital ambitions with your people's needs.
Immersive learning experiences: We create award-winning digital, blended, and social learning programmes that are not only effective but are experiences your people will love.
Case Study
How Sodexo achieved digital transformation
A custom digital platform and learning experience helped food and facilities multinational Sodexo give their people the understanding, skills and confidence to maximise the potential that digital transformation can bring. It also encouraged the adoption of an innovation mindset and helped staff feel more open to change and experimentation.
92.8% would recommend the Digital Passport platform and content to others.
88.6% improved their knowledge and skills in relation to digital transformation.
89.2% considered the content to be extremely relevant to their work and to Sodexo’s mission.
Technology Adoption Accelerator
Need your people to adopt a specific technology?
Digital transformation is all-encompassing, but if you have a specific piece of software that you want your people to adopt; our Technology Adoption Accelerator service is for you.
AI training
Unlock AI with our human-centred AI 101 workshop
AI is transforming work, but the pace of change can make it seem confusing. If your organisation is ready to move from talking about AI to using it, our interactive introductory AI 101 workshop is for you.
We begin by understanding your team’s AI literacy levels, their fears and skill needs. We’ll then tailor the 1-hour workshop to their needs, translating complex technology into understandable language with clear business and personal applications.
We’ll bring them up to speed on the state of AI today looking beyond the hype and hyperbole. We acknowledge and address their concerns and empower them to start leveraging AI to improve their working lives whilst driving efficiency, innovation and growth for your organisation. Your team will get hands-on with organisation-approved AI. They’ll walk away with a clear perspective on what AI is, where it can deliver the most value and how to get started.
Who is it for:
- Front line workers who you need to adopt Generative AI
- Their Line Managers and other senior leaders
Format and duration:
- Experiential, immersive 1-hour workshop
- Delivered in person to groups of up to 40 participants
- Delivered virtually to groups of up to 200 participants
“Rob tailored the session perfectly to our needs, and to a group with very differing levels of experience and understanding of AI. He also made it directly relevant to our work in the BBC and our AI policies, strategy and tools.”
Helen Murdoch | Senior Learning Transformation Partner, BBC Academy
Let’s work together
Ready for a transformation that lasts?
If you're ready to lead a digital transformation that truly engages your workforce, unlocks new capabilities, and delivers sustainable results, let's talk.
Let us show you how our human-centred approach can de-risk your investment and deliver the future-ready organisation you need.
What does 'People-Powered Digital Transformation' mean in practice?
It means we go beyond just technology. We focus on designing learning and change programmes that address the skills, mindset and confidence of your people to ensure they are bought into the change. This prevents resistance and ensures real change will stick.
How do I know which of your digital transformation services I need?
We offer several services in the digital transformation area:
1. Strategic digital transformation consultancy using our Change Enablement methodology
2. Design and development of custom immersive learning experiences to support your digital transformation
3. Technology Adoption Accelerator
4. AI training
1 and 2 are for you if you have a strategically important digital transformation to make.
3 is for you if you have a piece of software that you are struggling to get your people to adopt.
4 is for you if your team needs bringing up to speed on AI and how it can help with productivity, whilst being made aware of the pitfalls. These sessions can be tailored to wherever your team is on their AI journey.
How can you help us drive user adoption of new technology?
We have a dedicated Technology Adoption Accelerator service designed specifically to help your people adopt a specific piece of software or technology. Additionally, we offer the introductory AI 101 workshop to quickly increase AI awareness and literacy across your teams.
What are the key elements of your human-centred digital transformation approach?
We build an ecosystem for successful change by focusing on four key areas: Listening to your people; Winning hearts and minds by crafting powerful narratives that speak to your team's concerns; Building future-ready skills through tailored immersive learning experiences; Finding and growing champions and using these advocates to inspire others.