Frequently Asked Questions

We design and build a wide spectrum of digital learning experiences. These include microlearning modules, online tutorials, performance support tools, complex apps, rich resource hubs, immersive scenarios, business simulations, blended learning programmes, and interactive learning games. 

We use a blend of well-regarded methodologies and approaches, as well as our own proprietary approaches. This includes models like Kirkpatrick’s Levels of Evaluation for assessing impact, Design Thinking, Action Mapping and our own modified version of ADDIE - DRIVE.
‍
Our internally developed Next Generation Learning methodology, honed over years, helps us to strategically categorise content based on its impact on risk, desired behaviours and attitudes to ensure maximum effectiveness. This methodology has been adopted by L&D teams in many of our customers and is the basis for several of our Gold award-winning projects.

We know our Next Generation Learning methodology works because it has been used in many of our award-winning, high impact projects and has been adopted by organisations such as the BBC, Roche, Diageo, Sainsburys and multiple UN agencies.

When you work with LAS, you get a true partnership. We are honest, transparent and agile, dedicated to your success from concept to launch and beyond. We ensure uncompromising quality and meticulous project management. We want you to enjoy the journey with us.

Our team is headed by Founder, Rob Hubbard and Director, Tess Robinson. You will have a designated LAS Project Manager as your main point of contact, overseeing our multidisciplinary team of experts, including learning designers, graphic and UX designers, developers and quality assurance experts. We have a core team of 10 and a wider team of 30-40 specialists who we bring in as needed. We promise that you won’t get passed on to a junior team once the work is won, you’ll work with our best people throughout your project. 

 It means we go beyond just technology. We focus on designing learning and change programmes that address the skills, mindset and confidence of your people to ensure they are bought into the change. This prevents resistance and ensures real change will stick.

We offer several services in the digital transformation area:
‍
1. Strategic digital transformation consultancy using our Change Enablement methodology
2. Design and development of custom immersive learning experiences to support your digital transformation
3. Technology Adoption Accelerator
4. AI training

‍
1 and 2 are for you if you have a strategically important digital transformation to make.

‍
3 is for you if you have a piece of software that you are struggling to get your people to adopt.

‍
4 is for you if your team needs bringing up to speed on AI and how it can help with productivity, whilst being made aware of the pitfalls. These sessions can be tailored to wherever your team is on their AI journey.

‍

We have a dedicated Technology Adoption Accelerator service designed specifically to help your people adopt a specific piece of software or technology. Additionally, we offer the introductory AI 101 workshop to quickly increase AI awareness and literacy across your teams.

We build an ecosystem for successful change by focusing on four key areas: Listening to your people; Winning hearts and minds by crafting powerful narratives that speak to your team's concerns; Building future-ready skills through tailored immersive learning experiences; Finding and growing champions and using these advocates to inspire others.

It means we specialise in what truly matters: lasting behaviour change, by understanding the needs of the humans we want to change. We partner with you to deep dive with your people, to get to the root of your challenges and design strategies that maximize your workforce's capabilities.

We apply our deep knowledge of cognitive science and human behaviour to craft a creative, human-centered solution. This expertise allows us to identify and address the underlying psychological barriers and motivators within your organisation, ensuring the change is adopted effectively and is sustainable in the long-term.

We have a team of highly experienced consultants who bring decades of experience and expertise honed across hundreds of projects. This track record gives us a proven methodology for identifying performance barriers and crafting human-centred solutions that drive the specific behavioural change needed for project success.

The LAS Change Enablement Methodology is our structured framework for guiding organisations efficiently through large-scale transformations. We use it for projects requiring wider organisational change in a complex environment. Importantly, it enables change through identifying and applying the right levers across the organisation and measuring the outcome.

We start by moving beyond content to focus on the impact you want to achieve. We work to thoroughly understand the desired behavioural outcomes and performance levers that will work best. Our deep dive into your people and organisation ensures that any recommendations are precisely tailored to address your specific internal challenges and goals.

It means we specialise in what truly matters: lasting behaviour change, by understanding the needs of the humans we want to change. We partner with you to deep dive with your people, to get to the root of your challenges and design strategies that maximize your workforce's capabilities.

We apply our deep knowledge of cognitive science and human behaviour to craft a creative, human-centered solution. This expertise allows us to identify and address the underlying psychological barriers and motivators within your organisation, ensuring the change is adopted effectively and is sustainable in the long-term.

We have a team of highly experienced consultants who bring decades of experience and expertise honed across hundreds of projects. This track record gives us a proven methodology for identifying performance barriers and crafting human-centred solutions that drive the specific behavioural change needed for project success.

The LAS Change Enablement Methodology is our structured framework for guiding organisations efficiently through large-scale transformations. We use it for projects requiring wider organisational change in a complex environment. Importantly, it enables change through identifying and applying the right levers across the organisation and measuring the outcome.

We start by moving beyond content to focus on the impact you want to achieve. We work to thoroughly understand the desired behavioural outcomes and performance levers that will work best. Our deep dive into your people and organisation ensures that any recommendations are precisely tailored to address your specific internal challenges and goals.

Standard vendor training often focuses on the process. We focus on your people and the psychological and behavioural factors that cause employees to resist or ignore new tools. We address the "why" to ensure the software actually becomes part of their daily workflow. 

Yes. Our methodology is designed to boost the ROI of both new and existing software. If you have "cold spots" where current SaaS or custom tools are being underused, we diagnose the human factors involved and design a plan to reignite adoption. 

The 3xM™ Model is our proprietary framework consisting of three phases: Map, Measure, and Move. It is a human-centred methodology used to understand current behaviours, measure the human impact of change, and move your team toward lasting adoption. 

Because our approach is data-driven and highly targeted, we can deliver lasting adoption more quickly than traditional, generic communication campaigns. We focus on fine-tuning the approach to ensure a clear, measurable return on investment as early as possible. 

 LXD stands for Learning Experience Design. The 'Origins' part signifies that the course covers the first few crucial steps you need to undertake to start your learning design project like a pro.

 LXD:Origins is a one-week blended online course. It involves three x 45-minute virtual classrooms over the week, plus online resources and activities to complete at your own pace. The course is highly practical and should take approximately 4 hours in total to complete, so it can be easily fitted in alongside your day-to-day work.

The course is offered for free to support the L&D community, with one free place available per organisation per year. Additional places  are available for £295 + VAT. 

If there’s 4 or more of your team members who want to do the course, we can also run a paid version specifically for your organisation. This allows you to ask specific questions and get tailored advice that you may not be able to do in an open course. 

If you’re looking for more in-depth and tailored training for your L&D team check out our L&D Evolution + AI programme.

You will learn how to define the problem your project needs to address, better understand your audience’s needs and maximise your personal creativity. The course focuses on getting projects off to the right start every time , but it will not teach you how to design a digital module or how to use elearning authoring tools.

The course is tutored by Rob Hubbard, LAS Founder and Creative Lead. He is a recognised thought leader on learning design and has honed these ways of working over 25 years and hundreds of projects. 

We elevate your L&D function by giving your people the skills to move beyond simple digital learning. This empowers them to go beyond just course production, to focus their efforts on the things that really matter to your organisation.In short - we help your L&D team become performance consultants; able to design the kind of impactful learning and behavioural change solutions we do.

We have worked with large organisations in a variety of sectors to upskill and modernise their Learning & Development teams, including the BBC, all 43 UK Police Forces, Sainsburys, World Courier and Mott Macdonald.  

The programme is carefully tailored to your culture, ambitions, and people. We start with a free L&D Evolution diagnostic followed by a 2-week Discovery phase where we thoroughly assess your culture, priorities, current abilities, and ambitions. This ensures the resulting series of up to six blended L&D Evolution Stages exactly meet your team’s needs.

Use of AI is now baked into L&D Evolution , ensuring your team can make sense of these advancements. The programme helps them develop the human-centered skills that underpin effective learning, while also offering optional 6-monthly AI Trailblazer sessions to keep your team up to speed on the latest in generative AI for L&D.

L&D Evolution +AI is a multi-week facilitated programme organised into a tailored series of up to six blended ‘Evolutionary Stages’. The initial Discovery Phase determines how many of the stages your team needs - you may not need all six. 

‍

Each Stage comprises interactive virtual classrooms, digital content, practice activities, self-reflection, resources, templates and tools. This structure enables your team to benefit quickly and embed behavioural changes. Each Stage takes 1-2 weeks to complete and you should plan for your team to set aside 2-4 hours per week over the programme to attend the sessions and work on the activities. 

‍

You can expect increased impact of learning and performance projects, reduced time to launch for solutions and a more efficient use of L&D time and budget. An evolved L&D team strengthens your organisation by creating more engaged and active learners. The L&D team are better aligned with organisational goals and so their work builds organisational agility. This in turn strengthens the L&D team’s reputation and acts to safeguard their roles.

We can provide ongoing support to help your team embed the new working practices. Options include quarterly evolution diagnostics to track behaviour embedding, 1-2-1 coaching and mentoring for leaders and regular Inspiration and AI trailblazer sessions.