Case Study: Sodexo Digital Passport

Embedding company-wide digital transformation

LAS partnered with the Sodexo, one of the world's largest multinational corporations, in order to help accelerate their digital transformation journey through a fun space-themed learning experience

The Issue

Sodexo has a long and successful history in the Food and Facility Management industries, however, as is the case for many large corporations, the “digital revolution” has changed consumer behaviour. Expectations have evolved and the arrival of digital disruptors has created a set of new challenges that organisations must address to in order to remain competitive.

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The Challenge

Sodexo’s Digital & Innovation team were charged with the urgent mission of helping the company rise to these challenges. Over the past three years, the team has worked to develop new digital solutions for clients, consumers and employees, accompany them through their own digital transformations and help them meet the growing expectations of end-users. In order for their work to permeate the whole of Sodexo, they partnered with LAS to create a digital learning programme – The Digital Passport.

For many Sodexo employees, especially those who have been with the company for many years, changing mindsets and behaviours and accepting that traditional business models are being disrupted was still a major challenge. The goal of the Digital Passport, therefore, was to accelerate Sodexo’s digital transformation by providing the right mind-set, skills and specialisation to Sodexo’s employees.

The Solution

The Digital Passport is a platform-based digital learning programme designed to accelerate Sodexo’s digital transformation, nourish an internal innovation mindset, and hone employees’ digital skills. Training is divided into three learning “universes”which offer progressively in-depth training.

Universe 1 is available to 80k Sodexo middle managers in multiple languages. Its aim is to increase awareness throughout the company of new digital technologies affecting the sector and encourage employees to adopt a new, digital mindset.  Learners journey through space and visit different planets to learn about digital technologies and how other organisations are overcoming similar challenges.They also discover how new disruptive business models impact on Sodexo’s strategy moving forwards, how they can foster an innovation mindset, how they can become more customer-centric and how Sodexo is already harnessing the power of disruptive digital technologies.

Upon completion of Universe 1, Universe 2 becomes available, unlocking further function-specific learning and identifying the specific challenges each function faces. Learners then follow an innovation process to generate possible solutions to the challenges in their function, the best of which are piloted and deployed within the business. In this way Digital Passport is a learning experience that delivers further business value by enabling the collective intelligence of the audience.

Finally, Universe 3 is made available to a selected group of employees who are well positioned to make an impact and have demonstrated the attitude and ability to become digital experts for their segment or region. Training in Universe 3 is both virtual and physical.

The Results

First and foremost, theDigital Passport has helped employees to fully grasp the urgency of the company’s digital transformation. By giving them a better understanding of technologies, consumer behaviours and disruptive business models, they realise the seriousness of the challenges that lie ahead, while also recognising the opportunities.

Indeed, the Digital Passport has given employees the tools to adopt a more innovative mindset. It has helped them to feel more open to change and experimentation, and less afraid of failure.

92.8% of learners said they would recommend the Digital Passport to others in Sodexo.

88.6% of learners felt that going through the programme had improved their knowledge and skills in relation to digital transformation.

89.2% considered the content to be extremely relevant to their work and to Sodexo’s mission.

The project won the Gold award for Excellence in the Design of Learning Content (international commercial sector) at the Learning Technologies Awards 2019 and the Bronze Award for Best Advance in Competencies and Skills Development at the Brandon Hall HCM Excellence Awards 2019.

About Sodexo

Sodexo is a French food services and facilities management company headquartered in Paris. It is one of the world’s largest multinational corporations with 460,000 employees and 34,000 sites in 72 countries. It is on the Fortune Global 500 list. Sodexo serves many sectors including private corporations, government agencies, schools, colleges, universities, hospitals, clinics, assisted-living facilities and prisons.

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